personal data

Information technology and freedoms

When the user uses one of the services on the portal (hereinafter ‘the Portal’), he/she benefits, in accordance with the law on Information Technology and Freedoms of 6 January 1978 as amended, from a right to access, object to and rectify the personal data concerning him/her (hereinafter ‘his/her Data’) that he/she may communicate while using one of these services.

Any Data communicated by the user while using any of the services offered on the Portal are processed either by ORANGE SA, if the service in question is offered and operated by ORANGE SA, or by a third-party company, if the service in question is offered by a partner third-party company. If the user’s Data are processed by ORANGE SA, the rights mentioned in the previous paragraph are detailed in each set of General Conditions of Use (hereinafter GCU) for the service concerned and the user may, at any time, modify or delete his/her Data in accordance with the conditions mentioned in these GCU. If the Data are communicated to a partner third company, the user is invited to read the personal data policy of the third-party company in question.


The user is informed that, when he/she visits the site, a cookie may be automatically installed in his/her browsing software.

The cookie is a data block that cannot be used to identify the user but serves to record information about his/her browsing of the site.

Browser settings can be adjusted to inform the user of the presence of the cookie and allow him/her to refuse it if he/she wishes, as follows:

  • If you are browsing with Microsoft Internet Explorer 6.0: select the "Tools" menu, then "Internet Options". Click on the "Confidentiality" tab. Select the desired level of confidentiality using the cursor.
  • If you are browsing with Microsoft Internet Explorer 5: select the "Tools" menu, then "Internet Options". Click on the "Security" tab. Select "Internet", then "Custom Level". Find the "cookies" section and select the option that suits you.
  • If you are browsing with Netscape 6.X or 7.X: select "Edit">"Preferences" and click on “Confidentiality and Security”, then “Cookies”.
  • If you are browsing with Netscape Communicator 4.X: select "Edit">"Preferences". Click on “Advanced”, then "Cookies".

The Orange Charter for personal data protection and privacy

ORANGE SA, a French limited company (“Orange”) undertakes, as part of its activities and in accordance with French and EU laws, to protect the confidentiality and security of its users personal data, and to respect their privacy.The commitments in this charter reflect the values, guiding principles and individual behavior principles in the Orange Code of Conduct.To ensure their proper implementation, Orange has a designated data privacy officer (Correspondant Informatique et Libertés), tasked with personal data protection, both inside Orange and in its external relations with the National Commission for Computing and Liberties (Commission Nationale de l'Informatique et des Libertés) (the "CNIL").

1. Orange fairly and transparently collects its users’ and potential users’ personal data.

1.1 Orange doesn't collect personal data without informing its users.

1.2 Orange collects personal data to provide services to its users, and undertakes to inform them how Orange uses their personal data.

1.3 Orange ensures the relevance of the personal data collected in order to better understand its users’ needs and ensure quality services.

2. Orange uses the personal data collected as part of its business activities.

2.1 Orange ensures the confidentiality of personal data with which it is entrusted.

2.2 Orange uses its users’ personal data to authenticate users, to provide users with the services they subscribed to, and to offer users tailored services.

2.3 Orange only shares a user’s personal data with authorized providers, and ensures that such providers meet strict conditions of confidentiality, use and data protection.

2.4 Orange does not share users’ personal data to third companies without informing its users and without having offered users the opportunity to exercise their right to object.

3. Orange takes steps to ensure the security of personal data collected.

3.1 Orange implements security measures appropriate to the sensitivity of personal data in order to protect it from malicious access, loss, alteration or disclosure to unauthorized third parties.

3.2 Orange ensures the security of the information exchanged during transactions or payments.

3.3 Orange grants licenses to access its information system only to those individuals who need to know.

3.4 Orange makes its employees and partners aware of the protection of personal data available to them as part of their duties and makes sure that they comply with the Orange’s rules and ethics policies.

3.5 Orange conducts audits to verify the proper operational application of this charter.

3.6 Orange requires its suppliers to comply with its security principles.

4. Orange respects the retention periods of personal data.

4.1 Orange limits the retention of personal data to the legal retention period or declared by the CNIL.

4.2 Orange is committed to clear personal data from its databases at the expiration end of the legal retention period.

5. Orange informs its users and potential users of their rights under personal data protection laws.

5.1 Orange informs them of the option to exercise their rights of access, communication, and correction of their personal data and about the right to object on legitimate grounds.

5.2 Orange informs them of their right to oppose their personal data being used for commercial prospecting purposes.

6. Orange informs and advises its users to protect their privacy.

6.1 Orange makes its users aware of the potential risks concerning the information they could make public and which, used in a malicious way, could harm their privacy (for example, through the use of blogs, forums, social networks, etc.).

6.2 Orange offers its users technical methods to protect them from potential malicious acts, particularly through parental control.

6.3 Orange takes steps to limit the intrusive actions of third parties (for example, spam) and informs its users of cyber attacks (for example, phishing, viruses, abduction information). Orange may need to change the present charter at any time, in particular due to:

  • the introduction of new services or new technologies,
  • legal and regulatory developments.
For the sake of transparency, Orange invites its visitors to consult this page as often as they wish to take note of any changes. The date of last modification made to this charter is shown below.